FREQUENTLY ASKED QUESTIONS
At Angela King Designs and Go Wild! Wear, the customer is of great importance to us. We pride ourselves on over 27 years of fantastic customer service. If you have any questions or concerns, please contact us at 210 566-5805 or email Go Wild! Wear. Office hours are 9:00am-4:00pm CST.
Returns & Exchanges:
At the HOUSE of AKD and Go Wild Wear your order is very important to us. Each item is created when the order is received, especially for you. Because each item is custom produced to your specifications, and due to the nature of the garment use, for sanitary reasons, returns and exchanges are not permitted. If you would like to discuss your order, please call our office at 210 566-5805. There are no claims allowed on merchandise 2 days after delivery receipt of order.
Delivery: At Go Wild! we realize you are very excited to receive your new performance wear. We will do everything possible to quickly ship your order. Fortunately, all of the Go Wild! collection pieces and AKD Black Label are manufactured right under our own roof! If we are out of stock on a fabric or item, we will produce your order as soon as possible.
Due to the nature of our garments, Angela King Designs and Go Wild! Wear deliveries typically require a customer signature. We cannot allow for customers to waive the requirement of a delivery signature; therefore please provide an address where someone is available to sign for your delivery. Most carriers also allow for local pick up.
Dye Lots: Due to the nature of fabric and the color dye process, dye lots are always a little different and are to be expected. Although we make every effort to match dye lots for our costumes, color match is not a guarantee.
Boot Orders: Angela King Designs and Go Wild! Wear offer a fantastic assortment of cheerleader boots for your team or group. Due to the nature of our costume boots, we recommend them for appearances and not necessarily for performances. All boot orders should be placed by calling 210-566-5805 or by contacting a Style Pro. Please have the style selected and sizes ready for your order, as well as a credit card and shipping address. Minimum quantity for boot orders is 8 pairs. Boots are typically available in whole sizes only and require 2-3 weeks for order and delivery without a rush. Angela King Designs and Go Wild! Wear are not responsible for standard wear and tear to boots. Returns or exchanges on boots will be considered only within 10 days of receipt of order.
International Customers: Made in the USA, Angela King Designs and Go Wild! Wear are proud to outfit international customers as well. International customers are required to supply a customer shipping account number. All international customers should contact firstname.lastname@example.org or call 210-566-5805 from 9:00am-4:00pm CST. Ample time should be allowed in order to accommodate production and international shipping.
Special Orders and Prototypes: Special orders are never a problem at Angela King Designs as part of the AKD Black Label Program. Please call 210 566-5805 or email Go Wild! Wear with customer information, colors, budget and timeline.
Prototypes are recommended for AKD Black Label designs and will incur labor/development and shipping fees. A prototype allows the customer to see an exact version of the new design in all colors and fabrics, to ensure fit and style before producing the whole order. This labor fee will be credited to your account when the order is complete. If the customer chooses not to place an order for the prototype, they are still responsible for the labor and development fees. Please allow at minimum 6-8 weeks to include prototype delivery in your costuming timeline. Prototypes remain the property of AKD whether the customer places a team order or cancels the order and forfeits the labor fee.
If you are ordering from Go Wild! Wear without customization, samples are available on loan. When ordering a sample, the customer is responsible for shipping charges. A credit card will be kept on file until the samples are returned to the AKD office. Samples should be returned within 2 weeks of receipt or the customer will be charged full retail value of the samples.
Order Cancellations: To meet your fabric and color desires, your order is produced specifically for you. For our AKD Black Label Customers, a 50% deposit is required for all orders and will not be refunded if you choose to cancel your order. For our Go Wild Wear customers, full payment is due on our web site before order is placed.
Rush Orders: Any timeline shorter than four (4) weeks is considered a rush order. Customers are welcome to request a rush on production and shipping. In the event AKD can accommodate a rush, a 15% rush fee will be applied, as well as rush shipping expenses. All rush orders are subject to approval.
Special Sizes or Lengths: If you require a size other than AKD x-small, small, medium, or large patterns, added length, decreased length or another form of customization, please contact the Office directly. These modifications are available through the AKD Black Label program and will incur a patterning change fee as well as additional time.
Fabric Selections: AKD's recommended fabric options are typically readily available. AKD has access to thousands of fabrics through the AKD Black Label program. If you do not see the color or fabric you envisioned, or if you would like to supply your own fabric, please contact AKD to explore possibilities.
Logos and Lettering: A logo or lettering will add that important special touch to your garment(s). AKD can add authorized logos, team names, lettering and other embellishments to any AKD or Go Wild! product. Each project is priced individually. Please contact AKD with your artwork, size, quantity, and colors for a price quote. Pair this information with your product selection if you have shopped Go Wild! Wear.
Rights: Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, the name "Go Wild!" written and other materials that appear as part of this site (collectively, the "contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Angela King Designs, Inc. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Angela King Designs, Inc.